1024 Mainland Street Vancouver BC,
Canada V6B 2T4

PH:  604-696-0211
TF:  855-696-0211

Frequently Asked Questions

What are Store hours & Customer Service hours?

Contact us by phone or visit our store:

Monday – Friday 10 a.m. – 6 p.m. (P.S.T.)
Saturday 10 a.m. – 5 p.m. (P.S.T.)
Sunday 11am – 5pm

Closed on Statutory Holidays

What are the delivery charges for orders from the Online Shop?

We offer courier / shipping services to Downtown Vancouver and Vancouverand Greater Vancouver, also known as Metro Vancouver.  Shipping costs are calculated at checkout referencing your shipping address.  You will also have the choice to pick up your bouquet at checkout.

Click here for delivery areas and costings

Which payment methods are accepted in the Online Shop?

We are able to accept Visa, MasterCard, American Express, Union Pay, and Discover

How long will delivery take?

We have the following courier / shipping services:

– Same Day Delivery – Downtown Vancouver
– Regular Delivery – Downtown Vancouver
– Metro Delivery – Greater Vancouver Region One
– Greater Metro Delivery – Greater Vancouver Region Two

Click here for delivery areas and costings

How secure is shopping in the Online Shop? Is my data protected?

Our site is fully encrypted – all information is encrypted with the latest RapidSSL® Certificates keeping your transactions secure with up to 256-bit data encryption and site authentication.

  

No credit card information is stored on our site or server – all transactions are processed by Moneris, the Industry-leading payment solutions.

What exactly happens after ordering?

Once your order has been received your bouquet is created by  a floral fashionista who specializes in creating bouquets that add style and polish for you to enjoy. Your order is then couriered to your desired shipping address or you can chose to pick-up your order.  We will notify you when you order is ready for pick-up by email and or phone.

Click here to view your orders

Do I receive an invoice for my order?

Yes you will receive an email upon completing your order with invoice with outlined details of your order.  We may contact you if further information is required.

Our 100% Satisfaction Guarantee

Your opinion and happiness with our service and products is important to us, so please contact us immediately if you are not completely satisfied with any aspect of doing business with us and we will work to resolve your issue.

For issues with your floral order, refunds or exchanges Click here

Contact us

For Wedding Consultations and Inquires Click here

For issues with your floral order, refunds or exchanges Click here

Have a question?
Thrilled with your florals and want to tell us?
For general inquiries – use the contact from below to contact us.




*Note: No Soliciting will be accepted from the above contact form and is intended for the sole purpose of our customers.

Follow us on Instagram