Divine Vines - 100% Satisfaction Guarantee

Our 100% Satisfaction Guarantee

If you are not completely satisfied with any floral bouquet, flower arrangement or product you have purchased at Divine Vines, and contact us within 24 hours of your purchase or delivery, we will offer you a replacement of equal quality and value. If you prefer, one of our floral fashionista’s will be happy to offer a full refund.

Your opinion and happiness with our service and products is important to us, so please contact us immediately if you are not completely satisfied with any aspect of doing business with us and we will work to resolve your issue.

For in-store purchases (within 24 hours of receipt)

Contact us within 24 hours of your purchase or delivery, with an itemized till receipt and we will offer you a replacement of equal quality and value or we will be happy to offer a full refund; a store credit only without an itemized till receipt.

  • call us at 604 696 0211
  • or fill out the Guarantee Issue form below
  • or return the flowers to us at our store at 1024 Mainland St Vancouver, BC with an itemized till receipt.
For in-store purchases (after 24 hours of receipt – within 3 days of receipt)

Contact us after 24 hours of receipt and within 3 days of receipt of your purchase or delivery, with an itemized till receipt for a store credit; a partial credit only without an itemized till receipt.

  • call us at 604 696 0211
  • or fill out the Guarantee Issue form below
  • or return the flowers or plants to us at our store at 1024 Mainland St Vancouver, BC  with an itemized till receipt for a store credit; a partial credit only without an itemized till receipt.
For online purchases (within 24 hours of receipt)

Contact us within 24 hours of your purchase or delivery, we will offer you a replacement of equal quality and value or we will be happy to offer a full refund.

  • call us at 604 696 0211
  • or fill out the Guarantee Issue form below
  • or reply to the email receipt that you received after completing your order – please include the issues that you have with your florals.
For online purchases (after 24 hours of receipt – within 3 days of receipt)

Contact us after 24 hours of receipt and within 3 days of receipt of your purchase or delivery for a store credit.

  • call us at 604 696 0211
  • or fill out the Guarantee Issue form below
  • or reply to the email receipt that you received after completing your order – please include the issues that you have with your florals.
For purchases by phone (within 24 hours of receipt)

Contact us within 24 hours of your purchase or delivery, we will offer you a replacement of equal quality and value or we will be happy to offer a full refund.

For purchases by phone (after 24 hours of receipt – within 3 days of receipt)

Contact us after 24 hours of receipt and within 3 days of receipt of your purchase or delivery for a store credit.

 

If a second delivery is required, an additional delivery fee may be applied to the replacement, upon the discretion of Divine Vines.

Chocolates and edibles are excluded.

 

Guarantee – Issues Contact Form





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Divine Vines contemporary floral design will exceed your expectations and always deliver fresh, beautiful and contemporary flowers. We look forward to the opportunity to prove why we have been rated one of the best florists in Vancouver and the lower mainland of BC.

Perfect, fresh – flowers… every-time!  It’s a pleasure to be of service.