Thanks for shopping at Divine Vines. We appreciate the fact that you like amazing service and high quality products and florals. We also want to make sure you have a rewarding experience while purchasing our products, whether you’re at Divine Vines Online Store, or at the Divine Vines Retail Store, or on the phone with the one of our floral fashionista’s.

As with any shopping experience, there are terms and conditions that apply to transactions at Divine Vines.  The main thing to remember is that by placing an order or making a purchase at an Divine Vines Store, you agree to the terms set forth below along with Divine Vines Privacy Policy  and Terms of Use.

Returns and Refunds Policies

Divine Vines wants you to be thrilled with your purchase. However, if you need to return an item, we’re here to help – get in touch with us at the Guarantee and Product Issues page:

Standard Return/Exchange Policy

There are a few important things to keep in mind when returning a product you purchased online from Divine Vines:

  • You have 24 hours to return an item from the date you received it to receive a full refund – please read more here: 
  • After 24 hours of receipt and within 3 days of receipt you will receive a store credit – please read more here: 
  • Only items that have been purchased directly from Divine Vines, either online or our Divine Vines Retail Store, can be returned to Divine Vines.
  • Please ensure that the item you’re returning is as is when you received it.

There are some items, however, that are ineligible for return, including:

  • Opened Chocolates
  • Purchased Gift Cards that have been written on

Refunds Policy

Once we receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
  • Products purchased from the Divine Vines Online Store using an Divine Vines Gift Card will be refunded to you as an Divine Vines Gift Card by email. If you’d like us to send (mail) you an Divine Vines Gift Card, ask the representative helping you.

Exchange an item

If you purchased your item from Divine Vines, you can take it to Divine Vines Retail Store for an exchange. Item exchanges are, of course, subject to in-store product availability. It’s a good idea to check in-stock availability by calling the Divine Vines Retail Store, or by viewing the product on the web store to see if the item is available.  Store credit is also available.

Items ordered online from Divine Vines that arrived damaged or are incorrect can be returned to Divine Vines Retail Store, or by contacting Customer Service.

Customer Service

Phone:   604-696-0211 Toll Free: 1-855-696-0211

Guarantee – Product Issues – Refunds – Exhanges: 

General Inquiries: 

Address:  1024 Mainland Street Vancouver BC, Canada V6B 2T4